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FAQ's - students

Audio visual services


General information


  • I can't remember my username or password.

    Your initial username and password are included in an email from the Registrar that confirms your fees have been paid to the University. If you are unable to locate this email, please visit the IT Service Desk for assistance. If you are unable to visit the IT Service Desk, please call 905.721.3333, option 1 for assistance. 

    Note: Due to security reasons we are unable to give out usernames and passwords by email.

  • How do I change my network password?

    Please be aware that your network password expires every 120 days/4 months (semester) and needs to be changed. Please visit Resetting Network Password instructions to learn how to change your password either using the university laptop or using webmail.



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