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Email transition FAQs

General

  • What is a cloud based solution and how is it different from physical on-campus servers?

    At Ontario Tech, we currently use physical on-campus servers hosting the email server locally within the Ontario Tech/Durham College institutions. 

    In late February, we will be transitioning Ontario Tech email to Microsoft Exchange Online, a cloud-based email service that's part of Microsoft 365 (M365). A cloud-based solution allows users to access their email, calendar, contacts, and tasks from any internet-connected device, offering security, compliance, and disaster recovery features managed by Microsoft. This is ideal for remote and hybrid work environments.

  • Why are we migrating to Exchange Online?

    By migrating to a cloud-based solution, the university will no longer need to maintain and manage our physical on-campus servers, reducing hardware and IT maintenance costs. The move also means our users will get the latest updates, and security enhancements.

  • Is the Ontario Tech data being stored in Canada?
    Yes, Ontario Tech data will be stored within Canada.
  • Will there be any downtime during the transition?
    Yes, there will be some downtime during the transition weekend. To minimize disruption, the move is scheduled for 6 p.m. on Friday, February 21 to 6 a.m. on Monday, February 24. During this transition period, Ontario Tech Outlook will not be available.
  • Will my email address change after the transition?
    No, your email address will not be affected by the transition. You will still use your @ontariotechu.ca email address.
  • Will the university still be using Outlook?
    Yes, the university will continue to use Outlook, and accessing your email will remain the same after the transition.
  • Will communication with Durham College be affected?
    You will no longer be able to see Durham College staff and Faculty in Ontario Tech's Outlook Global Address List. If you work closely with our Durham College partners, please ensure you save any frequently used email addresses for future reference or use the Durham College Employee Directory. Our team is working with Durham College IT to make this information available again at a later date. 

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