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FAQ's - Students


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  • I can't remember my username or password.

    Username and password information details are included in an email from the Registrar that acknowledges that your fees have been paid to the university. If you are unable to locate this message, go to the IT Service Desk for assistance. If you unable to visit the IT Service desk, please call 905.721.3333 for support.

    Note: Due to security reasons we are unable to give out usernames and passwords by email.

  • How do I change my network password?

    The Self Service Network Password Management tool allows students (on or off campus) to set up a profile of 'secret' questions as an option to reset a network password. These secret questions MUST be set up prior to the tool being used as they are tied to your network password at the time of enrollment.  Once you have set up your profile, you will be able to:

    • Change your password (if you know your current password)
    • Reset your password (if you don't know your current password)
    • Unlock your account (if you remember your password)
    • Edit your profile (edit the questions and answers in your password reset profile)



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