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Technical Support for employees

FACULTY AND STAFF

Technical support is provided to faculty and staff by IT Technical Support Analysts (TSA's) and include the following:

  • Escalated configuration issues, troubleshooting, and ad-hoc software installations.
  • Assistance with the installation of computer hardware.
  • In-depth technical support and IT consultation.
  • Assistance with all university-supported applications.
  • Escalated support provided by email, phone, in-person or by remote assistance.

Please note that TSA's cannot provide assistance with home computers or computers outside of supported departments.

Contact the IT Service Desk if you require support and a TSA team member will contact you.

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