Skip to main content
Ontario Tech home page
Information Technology Services

Repair

Repair image

 

STUDENTS

 
If you are in the Laptop TELE model  (students who receive a university laptop):
*NEW SERVICE*
If you are participating in the BYOD TELE model (students bring in their own device):
  • We will repair your laptop under the manufacturer’s warranty (at no cost) for a malfunctioning component.
  • We will repair your laptop* under the manufacturer’s warranty.
  • For devices that require repair not covered by the manufacturer's warranty, a fee will apply.
  • For laptops that require repair that is not covered by the manufacturer's warranty, the cost of parts and labour will apply.
  • Loaner laptops may be available to Laptop TELE students at no additional cost while your laptop is being repaired.  This is provided on a first-come, first-serve basis and is subject to availability.
  • Loaner laptops may be available to BYOD TELE students at no additional cost while your laptop is being repaired.  This is provided on a first-come, first -serve basis and is subject to availability.
  • Visit either the North Oshawa or downtown IT Service Desk location with your laptop to obtain repair services.
  • Visit either the North Oshawa or Downtown IT Service Desk location with your laptop to obtain repair services.
  • Liquid damage laptops will not be repaired at the IT Service Desk.

*Only eligible laptops will be repaired. These laptop models are:
DELL: Latitude 3400, 3490; Latitude 5450, 5470, 5550; Precision 3510, 3520, 3530
LENOVO: T440p, T470, T480, T570, T580, T7540p, Yoga 370, L380, L390

FACULTY AND STAFF

Faculty and staff that are experiencing software or hardware issues with their university owned laptop should visit the IT Service Desk for assistance.

LAPTOP TIPS

  • When should I visit the IT Service Desk?
    • If the laptop is not functioning properly or prohibits the student from performing daily tasks (i.e. virus).
    • If the laptop makes odd or unusual noises.
    • If the laptop is abnormally hot.
    • If experiencing log-in issues.
    • If a spill occurs (IT Service Desk does not repair liquid damage on personal laptops)
  • What should I do if I spilled something on my laptop?
    1. Hold down the power button for 5 seconds and the laptop will shut down.
    2. Unplug the AC adapter and/or other cords.
    3. Let the laptop rest for 10 minutes on a flat solid surface until the liquid drains (No need to flip it upside down).
    4. Close the laptop.
    5. Do not carry the laptop in the backpack. Hold it with two hands in an upright position and visit the IT Service Desk immediately. (This step applies to Laptop TELE students and Ontario Tech faculty and staff only)

    Please note: IT Service Desk does not repair liquid damage on personal laptops.

  • Laptop Do's and Don'ts

    THE DO'S..... THE DON'TS.....
    • take care of the laptop and the adapter (wrap it up correctly).
    • take extra care when transporting the laptop in the backpack.
    • use the laptop on a flat solid surface.
    • complete a monthly inspection of the laptop to identify any possible damages.
    • bring any issues to the IT Service Desk.
    • eat or drink around the laptop.
    • touch the screen.
    • carry or pick up the laptop by the screen or keyboard.
    • carry an opened laptop by the keyboard bezel.
    • leave the laptop turned on in the backpack.
    • apply stickers that could compromise the physical condition of the laptop.

FAQs IT forms Submit a ticket Got a question?