Repair
Students, faculty and staff
Please select the appropriate link below to view repair details for your specific group.
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Students
Registered students that require laptop repair services should visit the IT Service Desk to start the process.
- Personal laptops will be repaired on-site if they are under the manufacturer's warranty. Laptop models accepted are:
Dell Lenovo - Latitude 3400, 3410, 3490
- G7
- Precision 3520, 3530, 3540, 3550
- T14, T15, T470, T480, T490, T570, T580
- Yoga 370, Yoga L13, Yoga X13
- L380, L390
- P53
- Legion Y540
- For personal laptops that require repair that is not covered by the manufacturer's warranty, the cost of parts and labour will apply.
- Loaner laptops may be available to students at no additional cost while your laptop is being repaired. This is provided on a first-come, first-serve basis and is subject to availability.
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Faculty and staff
Faculty and staff that are experiencing software or hardware issues with their university laptop should visit the IT Service Desk for assistance.
When should I visit the IT Service Desk with my university laptop? What should I do if I spilled something on the university laptop? - If the laptop is not functioning properly or prohibits from performing daily tasks.
- If the laptop makes odd or unusual noises.
- If the laptop is abnormally hot.
- If experiencing log-in issues.
- If a spill occurs (check side steps for what to do).
Step 1: Hold down the power button for 5 seconds and the laptop will shut down.
Step 2: Unplug the AC adapter and/or cords.
Step 3: Let the laptop rest for 10 minutes on a flat solid surface until the liquid drains (no need to flip it upside down).
Step 4: Close the laptop.
Step 5: Do not carry the laptop in a backpack/bag. Hold it with two hands in an upright position and visit the IT Service Desk immediately.
Laptop care tips
Do ... | Don't ... |
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