Repair
PLEASE ENSURE YOUR FILES/DATA ARE BACKED UP REGULARLY. THE IT SERVICE DESK AND LAPTOP REPAIR CENTRE ARE NOT RESPONSIBLE FOR DATA RECOVERY.
Student laptop repair
Registered students that require laptop repair services should visit the IT Service Desk to start the process. Personal laptops will be repaired on-site if they are under the manufacturer's warranty.
Laptop models accepted are:
Dell
- Latitude 3420, 3440, 5520, 5430, 5440
- G15
- Precision 3560, 3570, 3580, 3591
Lenovo
(2021 or newer devices)
- T14, T15, T16, L14, L15, P15, P16
- Yoga X13, L13 Yoga
- P54
- For personal laptops that require repair that is not covered by the manufacturer's warranty, the cost of parts and labor will apply.
- Loaner laptops may be available to students at no additional cost while your laptop is being repaired. This is provided on a first-come, first-serve basis and is subject to availability.
- IT Service Desk does not repair liquid damage on personal laptops.
Faculty and staff laptop repair
Faculty and staff that are experiencing software or hardware issues with their university laptop should visit the IT Service Desk for assistance. Non-standard assets will be serviced on a best effort basis. We are unable to repair, service with parts, or provide loaner laptops for any non-standard purchases. After visiting the IT Service Desk, the end user will be required to contact the manufacturer for warranty support and may be required to provide proof of purchase. Apple products are regarded as non-standard.
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When should you visit the IT Service Desk?
- If the laptop is not functioning properly or prohibits performing daily tasks.
- If the laptop makes odd or unusual noises.
- If the laptop is abnormally hot.
- If experiencing log-in issues.
- If a spill occurs (check the below steps of what to do).
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What to do if a spill occurs on your university owned laptop?
- Step 1: Hold the power button for 5 seconds, and the laptop will shut down.
- Step 2: Unplug the AC adapter and/or cords.
- Step 3: Let the laptop rest for 10 minutes on a flat solid surface until the liquid drains (no need to flip it upside down).
- Step 4: Close the laptop.
- Step 5: Do not carry the laptop in a backpack/bag. Hold it with two hands upright and visit the IT Service Desk immediately.
Laptop care tips
Do ...
- take care of your laptop and the adapter (wrap it up correctly).
- take extra care when transporting your laptop in a bag/backpack.
- use the laptop on a flat solid surface.
- turn it off every once in a while.
- have clean hands when using your laptop.
Don't ...
- eat or drink around your laptop.
- touch the screen, unless it's a tablet.
- carry or pick up your laptop by the screen or keyboard.
- carry an opened laptop by the keyboard bezel.
- leave your laptop turned on in your bag/backpack.
- pull on the power cord.