Repair

• Students

  Registered students that require laptop repair services should visit the IT Service Desk to start the process.

  • Personal laptops will be repaired onsite if they are under the manufacturer's warranty. Laptop models accepted are:

  Dell	Lenovo
  Latitude 3400, 3490, 5470 G7 Precision 3510, 3520, 3530, 3540	T14, T15, T470, T480, T490, T570, T580 Yoga 370 L380, L390 P53 Legion Y540

  • For personal laptops that require repair that is not covered by the manufacturer's warranty, the cost of parts and labour will apply.
  • Loaner laptops may be available to students at no additional cost while your laptop is being repaired. This is provided on a first-come, first-serve basis and is subject to availability.

  Please note: IT Service Desk does not repair liquid damage on personal laptops.
• Faculty and Staff

  Faculty and staff that are experiencing software or hardware issues with their university laptop should visit the IT Service Desk for assistance.  

  When should I visit the IT Service Desk with my university laptop?

  What should I do if I spilled something on the university laptop?

  If the laptop is not functioning properly or prohibits from performing daily tasks. If the laptop makes odd or unusual noises. If the laptop is abnormally hot. If experiencing log-in issues. If a spill occurs (check side steps for what to do).

  Step 1: Hold down the power button for 5 seconds and the laptop will shut down. Step 2: Unplug the AC adapter and/or cords. Step 3: Let the laptop rest for 10 minutes on a flat solid surface until the liquid drains (no need to flip it upside down). Step 4: Close the laptop. Step 5: Do not carry the laptop in a backpack/bag. Hold it with two hands in an upright position and visit the IT Service Desk immediately.