FAQ's - faculty and staff

General information

• We have a new staff member in our office. How do I get them set up with an email, phone extension, etc.?

  Complete a New Hire Form for the new staff member (posted on the IT Service Desk portal) and forward to the IT Service Desk. Please note:  Only the assigned administrator (Administrative Assistant/Planning & Budget Officer) will have access to this form.

• I would like to access my email and MyOntarioTech from a computer that is off campus. Is there a way to do this?

  Yes. You can use a common web browser (Chrome, Firefox) to access a number of systems/applications. Please select links below:

  Email: https://email.ontariotechu.ca
  MyOntarioTech: https://ontariotechu.ca/myontariotech

• I would like to order some equipment for my department. Is there certain equipment that Ontario Tech uses as their standard?

  Yes. IT Services has Equipment Standards which is comprised of standard PCs and peripherals currently authorized for purchase and supported by IT Services.  To order and/or request equipment:

  • Submit your request through the IT Service Desk servicedesk@dc-uoit.ca.
  • Include your departmental Fund & Org.  IT Services will create a chargeback for the items you have ordered.

  *Please note that all prices are subject to change.

• There is some specific software that is not on my machine. How do I order it?

  View information on how to order software.

• Where can I find IT forms (Banner login requests, incident laptop reports, etc.)?

  Visit IT Forms for a full list.

• Where can I access the Technology Use Policy?

  Visit Technology Use Policy page.

• What are the hours of operation for the IT Service Desk?
  Visit IT Service Desk hours of operation for the North Oshawa and Downtown locations.
• How do I connect to Eduroam?
  View additional details regarding connecting to Eduroam.

IT support

• What Microsoft operating systems are supported at Ontario Tech?
  Ontario Tech recommends that all computer systems be configured with Microsoft Windows 10-64 bit (not starter or Home Edition) or newer with all available security patches installed. To ensure ongoing support, it is recommended that equipment be purchased from the Ontario Tech Equipment Standards list. Please see Microsoft notice on Windows OS which are no longer supported by Microsoft and Ontario Tech.
• What macOS operating systems are supported at Ontario Tech?
  Ontario Tech IT Services provides support for macOS at the current version and only on equipment purchased with assistance from IT Services.

Media services

• How do I book A/V equipment for a classroom presentation?

  View information on booking A/V equipment.

• What types of A/V equipment are available for classroom use?

  Access the A/V Equipment Directory for a full list.

Passwords

• How do I change my network password?

  Please be aware that your network password expires every 120 days/4 months (semester) and needs to be changed. Please visit Resetting Network Password instructions to learn how to change your password either using the university laptop or using webmail.

Phones

• My phone isn't working. How do I get it fixed?

  Contact the IT Service Desk at ext. 3333 or email to servicedesk@dc-uoit.ca.

• I am trying to contact a staff/faculty member. Is there a directory that I can access online?

  Visit the Ontario Tech staff/faculty directory online.

• Some of my information on the staff directory is incorrect. How do I get it updated?

  If you are a faculty or staff member, you can have your directory information updated by sending an e-mail to directory@dc-uoit.ca.

• I would like to print a copy of the staff directory for my use. How do I do this?

  To print various staff lists and directories:

  1. Log onto MyOntarioTech.
  2. Select the Employees tab.
  3. Select Telephone Directory.
  4. Select the Print Reports icon.
  5. Select the type of list that you would like to print.
  6. Submit query.
• One of our staff members have been approved to purchase a mobile device. Can they go to the store to purchase it themselves?

  No. Staff wishing to order a mobile device must submit a request to the IT Service Desk. IT Services will then send a smartphone request form to the staff requesting the phone. Once the completed form is returned to IT Services, the phone order will be sent to the provider. When the phone arrives, IT Services will contact the end user to schedule a convenient time to setup the device. A purchase order is not necessary as the vendor will invoice the user directly.

• How do I set up and change the voicemail on my phone?
  For details on setting up and changing the voicemail options on your phone, visit our Tutorial Videos & Fact Sheets section.

Printing

• Where can I obtain instructions on adding a printer to my personal laptop?
  For instructions on adding a printer to your personal laptop, visit our Tutorial Videos & Fact Sheets page.

Technology tips and tricks

• How do I configure my iOS device for my @ontariotechu.ca email??

  For instructions on how to configure your iOS device, visit our Configuring Devices page.

• Where do I obtain instructions to connect network drives to my personal laptop?
  To obtain instructions on connecting network drives to your personal laptop, visit our Tutorial Videos & Fact Sheets page.
• How do I backup my data?